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Haunted is funded through a crowdfunding campaign on Gamefound. We don't sell the game directly on this website, so this policy explains how pledges, cancellations, and refunds work through the campaign and its pledge manager.
While the campaign is live, you can change or cancel your pledge at any time before it ends, directly in Gamefound. If you cancel before the campaign closes, you are not charged. Pledges are collected at the end of a successful campaign under Gamefound's terms.
After the campaign, backers complete their orders in the pledge manager, where you confirm items, add-ons, shipping, and address. If you need to cancel or change your order, contact us before your order enters production or fulfillment and we'll do our best to help. Once items have been manufactured, shipped, or delivered, refunds may not be possible, except where required by law.
Digital items (such as PDFs) are generally non-refundable once they have been delivered or made available for download, except where required by law.
If a physical item arrives damaged, defective, or incorrect, contact us within 30 days of delivery with a description and photos and we'll arrange a replacement or another appropriate remedy.
Nothing in this policy limits consumer rights you may have under the laws of your country or state, including EU/UK consumer-protection and withdrawal rights where they apply.
Email [email protected] with your pledge or order details and we'll get back to you. Gamefound's own terms and refund practices also apply to transactions made on its platform.